Refund & Cancellation Policy

This policy explains when refunds may be issued, how cancellations work, and what information is required to process requests.

Last updated: April 15, 2026

1. Refund Eligibility

Refund requests may be considered in cases such as:

  • Request submitted within 7 days of successful purchase
  • Verified technical issue that prevents service access
  • Duplicate billing or payment processing error
  • Service not delivered as materially described

2. Non-Refundable Cases

  • Requests submitted beyond the eligible timeline
  • Extensive usage of subscription benefits during the billing period
  • Cases involving policy abuse, fraud, or terms violations
  • Special promotional plans where refund exclusions were clearly stated

3. Refund Request Process

  1. Email your request to info.stenomitra@gmail.com with subject: Refund Request - [Order ID].
  2. Include purchase details, registered email, and reason for the request.
  3. Allow 3-5 business days for review and decision communication.
  4. If approved, refund processing timelines depend on banking/payment rails.

4. Cancellation Policy

  • You can cancel future renewals at any time.
  • Cancellation stops future billing, but active period access may continue until expiry.
  • Cancellation does not automatically guarantee a refund.

5. Disputes

If you face any payment concern, contact us first so we can review and resolve it quickly. This usually provides the fastest and most accurate resolution.